India's Best & Affordable Electronic Customer Relationship Management (E-CRM) Solution
Build confidence in your quality. Save money. Boost productivity.
E-CRM, or Electronic Customer Relationship Management, is an integrated online sales, marketing and service strategy that is used to identify, attract and retain an organisation's customers.
E-CRM: A web-based Customer Relationship Management Solution
Customer Relationship Management (CRM) is a way to identify, acquire, and retain customers – a business’ greatest asset. By providing the means to manage and coordinate customer interactions, CRM helps companies maximise the value of every customer interaction and in turn improve corporate performance.
E-CRM, or Electronic Customer Relationship Management, is an integrated online sales, marketing and service strategy that is used to identify, attract and retain an organisation’s customers. It describes improved and increased communication between an organisation and its clients by creating and enhancing customer interaction through innovative technology. E-CRM software provides profiles and histories of each interaction the organisation has with its customers, making it an important tool for all small and medium businesses.
E-CRM also allows extensive configuration of roles, so that you can ensure selected members have access only to the information they need.
Features:
Customer Management: Provides access to all customer information including enquiry status and Correspondence
Knowledge Management: A centralised knowledge base that handles and shares customer Information
Account Management: Access to customer information and history, allowing sales teams and customer service teams to function efficiently
Case Management: Captures enquiries, escalates priority cases and notifies management of unresolved issues
Back-end integration: Blends with other systems such as billing, inventory and logistics through relevant customer contact points such as websites and call centres
Reporting and analysis: Report generation on customer behaviour and business criteria
you can access and manage your customer and prospect information from anywhere
Use our standalone eCRM solution within your desktop web browser or on mobile devices such as the iPad
Create and manage trade orders, customers, prospects, suppliers, contacts and addresses directly – wherever you are
Maximise the productivity of your sales team with features such as planning, reporting data and order processing
Benefits of an E-CRM system
Service level improvements: Using an integrated database to deliver consistent and improved customer responses
Revenue growth: Decreasing costs by focusing on retaining customers and using interactive service tools to sell additional products
Productivity: Consistent sales and service procedures to create efficient work processes
Customer satisfaction: Automatic customer tracking and detection will ensure enquiries are met and issues are managed. This will improve the customer’s overall experience in dealing with the organisation.
Automation: E-CRM software helps automate campaigns including
- Telemarketing
- Telesales
- Direct mail
- Lead tracking and response
- Opportunity management
- Quotes and order configuration
